Refund policy

1. Refunds

Velya Skin does not provide refunds for products unless the product has been severely damaged during transportation.

To be eligible for a refund due to transportation damage:

The damage must be clearly visible and significant.
You must provide clear video proof of the package being opened, showing the product and the damage.
The video should clearly show the condition of the package and product.
Refund requests without clear video proof may not be accepted.
Minor dents, scratches, leakage or packaging imperfections may be reviewed on a case-by-case basis.
2. Cancellation Policy

Orders can be cancelled only if the order has not yet been dispatched from our warehouse.

Once an order has been dispatched from our warehouse, it cannot be cancelled and will not be eligible for a refund under the cancellation policy.

3. Damaged Products During Transportation

If your order arrives severely damaged due to transportation, please contact us as soon as possible with:

Your order number
Clear video proof of opening the package
Photos of the damaged product and packaging
A brief description of the issue

Our team will review the evidence and, if the damage is confirmed to have occurred during transportation, process the eligible refund.

4. Refund Processing

Once your refund request has been reviewed and approved, the refund will be processed to the original payment method used for the purchase.

The time taken for the refund to reflect in your account may depend on your bank or payment provider.

5. Contact Us

For refund or cancellation-related queries, please contact us:

Email: velyaskin1@gmail.com
Phone: 8866666467

Velya Skin reserves the right to review each refund request and determine eligibility based on the evidence provided.